This list contains all of the known Microsoft Knowledge Base articles, howtos, fixes, hotfixes, webcasts and updates of Microsoft Zune that have been released. The list is daily updated.
- 2770851 Windows Phone 7 Q2770851 KB2770851 February 16, 2018
- 2717354 Windows Phone 7 Q2717354 KB2717354 February 16, 2018
- 976590 Support for rights-managed purchases in Zune Q976590 KB976590 October 26, 2017
- 932189 Your Zune player restarts unexpectedly while you're using it Q932189 KB932189 February 14, 2017
- 3096659 Zune retirement FAQ Q3096659 KB3096659 December 1, 2015
- 957762 After you make updates to your Zune social profile, the change is not reflected Q957762 KB957762 January 16, 2015
- 957761 Top artists are different in the Zune software and in the Zune Social Q957761 KB957761 January 16, 2015
- 957629 Changes to your Zune tag are not displayed as expected in the Zune Inbox Q957629 KB957629 January 16, 2015
- 952713 You cannot see any content that you configured when you first ran the Zune software Q952713 KB952713 January 16, 2015
- 952591 The artist for a most-played song in the Zune social differs from what you expected Q952591 KB952591 January 16, 2015
- 934373 Error message when you stream an album by using Windows Media Player 11: "URGE software encountered a problem while playing the file" Q934373 KB934373 January 16, 2015
- 2468307 Error: “Can’t connect to your phone” when you try to connect Windows Phone 7 to a computer Q2468307 KB2468307 May 1, 2014
- 2868215 Frequently asked questions about Zune and the transition from Points to local currency Q2868215 KB2868215 August 22, 2013
- 932188 You are redirected back to the sign in page and prompted again to sign in when you try to sign in to Xbox Music Q932188 KB932188 November 2, 2012
- 2452829 You receive a location error when signing into the Zune Software Q2452829 KB2452829 May 14, 2012
- 936020 How to manage credit card payment options for your Zune account Q936020 KB936020 May 7, 2012
- 928763 Error message: "Credit card authorization failed" when updating or adding credit card info to Zune account Q928763 KB928763 May 3, 2012
- 928590 You cannot share Microsoft Points between a Zune account and an Xbox account Q928590 KB928590 April 4, 2012
- 2468384 Connection Error when you connect Windows Phone to a computer Q2468384 KB2468384 March 27, 2012
- 2462390 Error ”Your apps are already in use on the maximum number of devices” when downloading apps from Windows Phone Marketplace Q2462390 KB2462390 March 1, 2012
- 976040 You receive an error message that contains error code C1010026 when you try to restore a movie: "Can't Download" Q976040 KB976040 February 29, 2012
- 957650 Error: "Sorry, but there’s a critical error with your Zune account" when signing into the Zune Marketplace Q957650 KB957650 February 29, 2012
- 952634 Error message adding items to your cart in the Zune Marketplace: "Can't send your message. Your privacy settings don't allow messages to anyone" Q952634 KB952634 February 29, 2012
- 936326 Error message when you try to sign in to Zune Marketplace: "Sign in failed" Q936326 KB936326 February 29, 2012
- 930804 Error message when using Zune Registration Wizard or signing in to Zune Marketplace: "Cookies are not enabled" Q930804 KB930804 February 29, 2012
- 929976 Content availability in Zune Marketplace and content usage rules Q929976 KB929976 February 29, 2012
- 928183 Error message when you try to create a new Zune tag: "Zune tag is invalid" Q928183 KB928183 February 29, 2012
- 927045 Reasons why a Zune tag may be rejected Q927045 KB927045 February 29, 2012
- 2251501 Troubleshoot problems with Bing MP3 Purchases for Zune Q2251501 KB2251501 February 28, 2012
- 933895 How to download the Zune software Q933895 KB933895 November 17, 2011
- 945019 The Zune software appears as a blank window during installation on some Windows Vista-based computers Q945019 KB945019 October 21, 2011
- 2619440 Getting Support for Windows Phone or Zune Q2619440 KB2619440 October 13, 2011
- 2613109 This is Micro soft .NET and . NET Q2613109 KB2613109 September 1, 2011
- 2498092 The Zune software stops responding at the backup step during a Windows Phone update Q2498092 KB2498092 August 26, 2011
- 974424 Troubleshooting radio reception problems with the Zune FM Transmitter v4 Q974424 KB974424 August 22, 2011
- 942881 Troubleshooting issues when using a Microsoft Automotive product with a Zune player Q942881 KB942881 August 22, 2011
- 935420 Error message when connecting a Zune player to a computer: “USB Device Not Recognized” Q935420 KB935420 August 22, 2011
- 928678 How to determine the version of the Zune software Q928678 KB928678 August 22, 2011
- 2591848 How To Deploy the Zune Desktop Client using Microsoft System Center Configuration Manager 2007 Q2591848 KB2591848 August 18, 2011
- 974301 When you move or rotate your Zune HD player, it does not respond as expected Q974301 KB974301 June 20, 2011
- 944123 The background image that was set on your Zune 30GB device is replaced when you update to device software version 2.1 or later versions Q944123 KB944123 June 20, 2011
- 929297 Error message when you enter your billing address into Zune: "You have entered an invalid billing address" Q929297 KB929297 June 20, 2011
- 944127 Message on your Zune: "To turn on wireless sync, see Device Settings in the Zune software on your PC" Q944127 KB944127 June 13, 2011
- 951201 Troubleshooting Zune sign-in issues Q951201 KB951201 June 1, 2011
- 928685 You receive a message on your Zune player: "3: Please wait" Q928685 KB928685 May 31, 2011
- 928145 Zune player error message: "To recover from an error, Zune must clear all content" or "The player is recovering from a serious error and must erase all content." Q928145 KB928145 May 31, 2011
- 928650 Error message on your Zune device: "The item is missing or can't be played" Q928650 KB928650 May 16, 2011
- 933448 You cannot play a Windows Media DRM protected file or a Zune DRM protected file on a computer that is preconfigured with Windows 7 Q933448 KB933448 April 10, 2011
- 957078 When you connect your Zune player to a USB port, you receive the error message: “This device can perform faster” Q957078 KB957078 March 10, 2011
- 2424862 Considerations for Xbox LIVE Account Migration Q2424862 KB2424862 March 9, 2011
- 945024 How to troubleshoot radio reception problems that may occur when you use the Zune FM Transmitter v2 Q945024 KB945024 March 3, 2011
- 928457 You experience problems when you try to create or to use your Zune account Q928457 KB928457 February 22, 2011
- 2506603 Zune software crashes during an update Q2506603 KB2506603 February 8, 2011
- 2410125 You experience errors when you connect your Windows Phone 7 to a computer via a USB cable Q2410125 KB2410125 February 3, 2011
- 2499447 [[BemisCmdTestAutomation]] Q2499447 KB2499447 January 21, 2011
- 2499446 [[BemisCmdTestAutomation]] Q2499446 KB2499446 January 21, 2011
- 2499438 [[BemisCmdTestAutomation]] Q2499438 KB2499438 January 21, 2011
- 2499179 [[BemisCmdTestAutomation]] Q2499179 KB2499179 January 21, 2011
- 2499174 [[BemisCmdTestAutomation]] Q2499174 KB2499174 January 21, 2011
- 2499160 [[BemisCmdTestAutomation]] Q2499160 KB2499160 January 21, 2011
- 2499157 [[BemisCmdTestAutomation]] Q2499157 KB2499157 January 21, 2011
- 2494779 [[BemisCmdTestAutomation]] Q2494779 KB2494779 January 21, 2011
- 2494778 [[BemisCmdTestAutomation]] Q2494778 KB2494778 January 21, 2011
- 975570 Protected videos from the Zune Marketplace may not sync to your Zune player or phone Q975570 KB975570 January 21, 2011
- 2498653 [[BemisCmdTestAutomation]] Q2498653 KB2498653 January 20, 2011
- 2498578 [[BemisCmdTestAutomation]] Q2498578 KB2498578 January 20, 2011
- 982377 Error message: "Can't play the video for this item" when trying to play an audio podcast on your Zune HD player Q982377 KB982377 January 19, 2011
- 952253 How to use the Zune software to update album art Q952253 KB952253 January 6, 2011
- 957452 How to change your Zune tag Q957452 KB957452 December 22, 2010
- 950398 Error message when you connect a Zune device to a Windows XP-based computer: "The specified service does not exist as an installed service." Q950398 KB950398 December 3, 2010
- 957647 How to use the Zune Marketplace Picks Q957647 KB957647 December 2, 2010
- 2475068 How to install font support for Chinese, Japanese, and Korean for Zune on Windows XP Q2475068 KB2475068 November 29, 2010
- 933888 Description and availability of the Zune software Q933888 KB933888 November 19, 2010
- 929005 Video files may unexpectedly appear in the "All" or "Other" category on your Zune player or phone Q929005 KB929005 November 16, 2010
- 974541 You cannot sync Zune HD Marketplace apps or games to your non-touchscreen Zune player or phone Q974541 KB974541 November 4, 2010
- 927232 Information that appears on your Zune player or phone from a radio station is inaccurate Q927232 KB927232 November 2, 2010
- 932852 Error message when you try to sign in to the Zune.net website: "Not Available in Your Region" Q932852 KB932852 October 29, 2010
- 2413565 Photos uploaded from Windows Phone 7 to SkyDrive are not stored at full resolution Q2413565 KB2413565 October 13, 2010
- 2408558 Sample SD Q2408558 KB2408558 September 10, 2010
- 2393653 Sample PSSXML Article Q2393653 KB2393653 September 8, 2010
- 2272948 You receive error code C00D1193 when attempting to sync content to your Zune player Q2272948 KB2272948 August 18, 2010
- 927714 How to use your Xbox 360 console to play content that is stored on your Zune device Q927714 KB927714 July 2, 2010
- 2160012 Thai Test 001 Q2160012 KB2160012 May 31, 2010
- 2027130 TEST Q2027130 KB2027130 May 23, 2010
- 969338 How to dispute your Zune warranty expiration date Q969338 KB969338 May 19, 2010
- 957764 You receive an error message when you try to download content from the Zune Marketplace on your Zune device: "Your Zune Pass is already in use on the max number of devices or computers" Q957764 KB957764 May 6, 2010
- 957631 Your Zune device does not recognize your Zune Pass subscription when you use the Zune Marketplace Q957631 KB957631 May 6, 2010
- 957233 How to view and change the account that your Zune player uses to connect to Marketplace Q957233 KB957233 May 6, 2010
- 952351 How to view and to configure the conversion settings that are used when you sync content to your Zune player Q952351 KB952351 May 6, 2010
- 952257 How to change which media syncs with your Zune device Q952257 KB952257 May 6, 2010
- 948835 How to sync from your Zune device to your collection Q948835 KB948835 May 6, 2010
- 946701 The Zune software stops responding or crashes when you sync content between the Zune software and a Zune device Q946701 KB946701 May 6, 2010
- 946369 When you try to play audio files on the Zune player or phone, you receive an error message that states that the item has expired or that there is a problem with rights or with your Zune Pass Q946369 KB946369 May 6, 2010
- 929184 How to remove a file from your Zune device Q929184 KB929184 May 6, 2010
- 927713 An album may be associated with the incorrect music genre when you view the album in the Zune software or on your Zune device Q927713 KB927713 May 6, 2010
- 926631 How to change the name of your Zune device Q926631 KB926631 May 6, 2010
- 983398 You receive error code C1010071 when you try to upgrade the Zune software Q983398 KB983398 April 29, 2010
- 979775 How to obtain warranty service for your Zune player Q979775 KB979775 April 21, 2010
- 975571 You receive a message after your Zune HD player connects to a wireless network: "You might need to start the browser to complete the network connection" Q975571 KB975571 April 21, 2010
- 975504 "Can't load the page you requested" error when you try to view a Web page on your Zune HD player Q975504 KB975504 April 21, 2010
- 975285 The time displayed on your Zune player is incorrect Q975285 KB975285 April 21, 2010
- 975202 Tips for using the touchscreen on your Zune HD player Q975202 KB975202 April 21, 2010
- 975048 You cannot update the Zune Dock v4 Q975048 KB975048 April 21, 2010
- 957642 You receive an error message when you try to buy Marketplace content from your Zune device: "You need more Points to complete this purchase" Q957642 KB957642 April 21, 2010
- 957630 You receive an error message when you use Marketplace on your Zune device: "Can't sign in. Please check your user name and password the next time you connect to your PC." Q957630 KB957630 April 21, 2010
- 957121 Error on your Zune device: "Can't buy because purchase rights are disabled for this account." Q957121 KB957121 April 21, 2010
- 957038 Availability of a screen lock for the Zune player and how to use it Q957038 KB957038 April 21, 2010
- 956610 Menu items are missing from the Zune device home screen Q956610 KB956610 April 21, 2010
- 945647 Compatibility of the Zune Dock with Zune players Q945647 KB945647 April 21, 2010
- 945148 You experience issues when you try to use certain third-party accessories with a Zune device Q945148 KB945148 April 21, 2010
- 944787 How to troubleshoot audio and video issues that you may experience when you use the Zune Dock v2 Q944787 KB944787 April 21, 2010
- 944124 Description of the external display capabilities for Zune devices Q944124 KB944124 April 21, 2010
- 944091 The menus on your Zune device are displayed in a language that you do not expect Q944091 KB944091 April 21, 2010
- 937223 How to determine the actual battery life of a Zune device Q937223 KB937223 April 21, 2010
- 937219 How to register a Zune device Q937219 KB937219 April 21, 2010
- 930466 Description of the sharing limitations of Xbox Live Marketplace video content between an Xbox 360 console and a Zune device Q930466 KB930466 April 21, 2010
- 929296 Description of the Zune extended service contract Q929296 KB929296 April 21, 2010
- 929089 The available storage space that is displayed by the Zune device and by the Zune software differ Q929089 KB929089 April 21, 2010
- 929004 Where to obtain product manuals for Zune Q929004 KB929004 April 21, 2010
- 928687 Maintenance message on your Zune device: "1: Connect Zune to your PC" Q928687 KB928687 April 21, 2010
- 928686 Maintenance message on your Zune device: "ON YOUR PC, START THE ZUNE SOFTWARE AND RESTORE YOUR ZUNE" Q928686 KB928686 April 21, 2010
- 928683 Maintenance message on your Zune device: "Please wait. Do not disconnect" Q928683 KB928683 April 21, 2010
- 928679 The performance of your Zune device deteriorates after extended usage Q928679 KB928679 April 21, 2010
- 928579 Description of the Zune device warranty Q928579 KB928579 April 21, 2010
- 926313 How to find the serial number for your Zune device Q926313 KB926313 April 21, 2010
- 926165 You cannot interact with your Zune player after the player synchronizes with a computer Q926165 KB926165 April 21, 2010
- 926164 You cannot hear or tune the radio when you have your Zune device connected to the Zune Dock Q926164 KB926164 April 21, 2010
- 928360 You cannot use your 14-day trial subscription to download content from Zune Marketplace Q928360 KB928360 January 24, 2010
- 928244 How to manage your Zune collection Q928244 KB928244 November 17, 2009
- 944906 Music that is transferred from CD or media that is downloaded from the Zune Marketplace does not appear in your Zune collection Q944906 KB944906 October 20, 2009
- 974426 How to use the HD Radio on your Zune HD player Q974426 KB974426 September 24, 2009
- 957641 How to install "apps" on your Zune player Q957641 KB957641 September 24, 2009
- 974540 Error message when you play a video on your Zune HD player: "Can't play on this TV due to a usage-rights error" Q974540 KB974540 September 15, 2009
- 956950 Description of Mixview Q956950 KB956950 September 15, 2009
- 953544 Description of podcasts in the Zune Marketplace Q953544 KB953544 September 15, 2009
- 953485 Error message when you try to download or play back content from the Zune Marketplace: "You’ve reached the maximum number of downloads for this item. Error code C00d135C" Q953485 KB953485 September 15, 2009
- 952350 Description of the Zune Inbox Q952350 KB952350 September 15, 2009
- 952309 You cannot share the music that you are listening to in the Zune software with Windows Live Messenger Q952309 KB952309 September 15, 2009
- 952254 How to create and manage playlists in the Zune software Q952254 KB952254 September 15, 2009
- 947321 How to view error messages in Event Viewer Q947321 KB947321 September 15, 2009
- 946817 How to determine the status of a Zune repair Q946817 KB946817 September 15, 2009
- 933891 How Microsoft Update can help you benefit the most from your Zune software and your computer Q933891 KB933891 September 15, 2009
- 929485 How to determine the status of the Zune Marketplace and Zune services Q929485 KB929485 September 15, 2009
- 928509 How to change the picture that you use as the background on your Zune player Q928509 KB928509 September 15, 2009
- 928104 Error message when you try to sign in to Zune Marketplace: "Can't connect to Zune, please try again later" Q928104 KB928104 September 15, 2009
- 927715 How to configure the Zune software to share content from your Zune collection to an Xbox 360 console on a home network Q927715 KB927715 September 15, 2009
- 927640 How to use Microsoft Points to purchase Zune Marketplace content Q927640 KB927640 September 15, 2009
- 927412 How to submit feedback about Zune Q927412 KB927412 September 15, 2009
- 926917 How to erase all content from your Zune device Q926917 KB926917 September 15, 2009
- 974433 How to use Quickplay Q974433 KB974433 September 14, 2009
- 974427 How to use the Zune Charge Pack v4 Q974427 KB974427 September 10, 2009
- 942924 How to cancel a Zune repair order Q942924 KB942924 May 25, 2009
- 954721 Zune device service frequently asked questions Q954721 KB954721 May 20, 2009
- 928249 How to create a Zune account Q928249 KB928249 May 19, 2009
- 952587 Known issues with the Zune software after you upgrade the operating system from Windows XP to Windows Vista Q952587 KB952587 February 9, 2009
- 952301 How to update the Zune FM Transmitter v2 Q952301 KB952301 November 25, 2008
- 957637 You cannot completely sync a channel to your Zune device Q957637 KB957637 November 18, 2008
- 952596 The sync percent complete may be different on the Zune device and in the Zune software Q952596 KB952596 November 10, 2008
- 928377 The benefits of using a Zune Marketplace monthly music subscription Q928377 KB928377 November 4, 2008
- 952080 How to purchase content on a Zune device from the Zune Marketplace Q952080 KB952080 September 30, 2008
- 958141 When signing in to the Zune software, you receive the following error: “An error occurred while connecting to Zune Marketplace” Q958141 KB958141 September 29, 2008
- 957915 Your Zune device displays "NG" on the screen when you try to update the device software Q957915 KB957915 September 17, 2008
- 957836 Zune Social inbox shows a new message notification but no actual message appears Q957836 KB957836 September 17, 2008
- 957837 You receive the error "Connection lost. Try another network?" or another network error when you access Marketplace from a Zune device Q957837 KB957837 September 16, 2008
- 957763 You do not see your cart in the Zune Marketplace, or items that you added to your cart are missing Q957763 KB957763 September 16, 2008
- 957077 Availability of audiobooks for Zune Q957077 KB957077 September 16, 2008
- 956608 How to access Zune Marketplace wirelessly from your Zune device Q956608 KB956608 September 16, 2008
- 957652 You are unable to purchase Microsoft Points using a child account in Zune Q957652 KB957652 September 15, 2008
- 957636 You receive an error message when you try to connect your Zune device to a wireless network: "Can't connect. Check your password or try a different network" Q957636 KB957636 September 15, 2008
- 957633 Quality of streamed audio from Marketplace may be lower than expected on your Zune device Q957633 KB957633 September 15, 2008
- 957040 Description of the Zune device clock Q957040 KB957040 September 15, 2008
- 956949 Description of a Zune Channel and how to subscribe to it Q956949 KB956949 September 15, 2008
- 952345 How to unblock a sender that you previously blocked in the Zune social Q952345 KB952345 September 15, 2008
- 952073 The device name is not displayed as expected during Zune-to-Zune wireless sharing Q952073 KB952073 September 15, 2008
- 946052 You cannot play content on the Zune device after you disconnect the Zune device from the computer Q946052 KB946052 September 15, 2008
- 945033 Audio sounds crackly or stutters when you use the Zune software Q945033 KB945033 September 15, 2008
- 945006 Error message when you sign in to your Zune account: "You need to change your Zune tag" Q945006 KB945006 September 15, 2008
- 945004 Error message may appear in the Windows notification area when you update the Zune device software: "A problem occurred during hardware installation" Q945004 KB945004 September 15, 2008
- 944958 Sign-in preferences are lost after you upgrade the Zune software Q944958 KB944958 September 15, 2008
- 944797 You cannot hear or see media on the Zune device when you use the Zune AV Output Cable v2 Q944797 KB944797 September 15, 2008
- 944788 How to troubleshoot audio and video issues that may occur when you use the Zune Dock v1 Q944788 KB944788 September 15, 2008
- 944264 You experience problems when you explore menus by using the Zune pad on your device Q944264 KB944264 September 15, 2008
- 941338 Error message when you try to sign in to the Zune Marketplace: "Page Cannot Found" Q941338 KB941338 September 15, 2008
- 938470 How to troubleshoot issues that you may experience when you use the Zune A/V Output Cable v1 Q938470 KB938470 September 15, 2008
- 931635 Error message when you try to sign in to the Zune Marketplace from your computer: “Invalid User/Password, please try again” Q931635 KB931635 September 15, 2008
- 929186 The Zune device may not respond to the Dual Connect Wired Remote Q929186 KB929186 September 15, 2008
- 929093 Your Zune device repeatedly runs the restore process Q929093 KB929093 September 15, 2008
- 929007 The playback of media does not pause automatically when the Zune device is disconnected from a power source Q929007 KB929007 September 15, 2008
- 928760 Error message if you try to create a Windows Live ID when you create a Zune account: "Please enter a valid e-mail address" Q928760 KB928760 September 15, 2008
- 928684 Maintenance message on your Zune device: "4: Clearing contents. Please wait." Q928684 KB928684 September 15, 2008
- 928588 Your Zune device may respond slowly when you browse pictures Q928588 KB928588 September 15, 2008
- 928587 Playback on your Zune device pauses if you disconnect earphones or headphones from the headphone jack Q928587 KB928587 September 15, 2008
- 928369 You receive an error message when you try to send or receive content on your Zune device Q928369 KB928369 September 15, 2008
- 927233 Your Zune device does not turn off when you press and hold the Play/Pause button Q927233 KB927233 September 15, 2008
- 926918 After you erase all content from your Zune device, the picture that you applied as the background is still visible Q926918 KB926918 September 15, 2008
- 926771 When you try to send audio or pictures to another Zune device, you receive an error message that states that the other Zune device "is not accepting communications" Q926771 KB926771 September 15, 2008
- 926163 After you add a picture as a background on your Zune device, the picture appears cropped Q926163 KB926163 September 15, 2008
- 927597 How to use the Zune software to play songs and videos Q927597 KB927597 July 24, 2008
- 952299 "Unknown" albums do not appear on the Zune device after you sync the device Q952299 KB952299 July 18, 2008
- 955497 You receive a "Runtime Error" when you start the Zune software Q955497 KB955497 July 17, 2008
- 927717 The Zune software cannot download album art Q927717 KB927717 July 9, 2008
- 932615 The Zune device only turns on when you connect the device to an external power source Q932615 KB932615 June 20, 2008
- 926010 Actual slide show transition time between pictures differs from the setting on your Zune device Q926010 KB926010 June 16, 2008
- 953488 How to adjust the reserved space on the Zune device Q953488 KB953488 May 23, 2008
- 953171 How to remove a friend from Zune Social Q953171 KB953171 May 15, 2008
- 927599 How to contact Zune Customer Support Q927599 KB927599 May 13, 2008
- 952788 Error message when you try to purchase or download content from the Zune Marketplace: "You have reached the maximum number of downloads for this item" Q952788 KB952788 May 8, 2008
- 928761 How to find music in the Zune Marketplace Q928761 KB928761 May 8, 2008
- 952710 The buttons disappear after you press ESC when you are installing the Zune software Q952710 KB952710 May 7, 2008
- 952636 You are prompted to sign in again after you click My Account in the Zune software Q952636 KB952636 May 5, 2008
- 952592 You are repeatedly prompted to restart the computer after you install the Zune software Q952592 KB952592 May 5, 2008
- 952589 You no longer see the Zune Marketplace link in the Zune software after you upgrade the Zune software Q952589 KB952589 May 5, 2008
- 952356 The cart feature in the Zune Marketplace Q952356 KB952356 May 5, 2008
- 952349 You receive notifications to upgrade the Zune software in the Zune Marketplace Q952349 KB952349 May 5, 2008
- 952302 When you try to share media, the "Share only with these Xbox 360 systems" option is blank and unresponsive Q952302 KB952302 May 5, 2008
- 952255 How to edit metadata in your Zune collection Q952255 KB952255 May 5, 2008
- 952246 A podcast series may not be displayed in the correct order after you update the Zune device software to version 2.5 Q952246 KB952246 May 5, 2008
- 952205 Accepting friends may unexpectedly use space on the computer if you use a Zune Pass subscription Q952205 KB952205 May 5, 2008
- 952190 Content unexpectedly syncs to the Zune device Q952190 KB952190 May 5, 2008
- 952189 How to share music that you are listening to in the Zune collection or in the Zune Marketplace with Windows Live Messenger Q952189 KB952189 May 5, 2008
- 948497 One of the following errors occurs during or after Zune software installation: 0x80004003, 0x80004005, or 0xE0000302 Q948497 KB948497 April 17, 2008
- 928364 Error message on your Zune device: "Can't send songs because of rights restrictions" Q928364 KB928364 April 10, 2008
- 948498 Error messages after you install the Zune software: "Zune.exe .NET Framework Initialization Error: mscorwks.dll could not be loaded" and "Cannot connect to marketplace" Q948498 KB948498 March 7, 2008
- 926880 How to manage your Zune account Q926880 KB926880 February 21, 2008
- 946640 The subscription settings for podcasts on the Zune device do not sync with the Zune software Q946640 KB946640 January 23, 2008
- 948044 Error message "C00D12D7" when you purchase, play, or download content from the Zune Marketplace Q948044 KB948044 January 22, 2008
- 947261 Error message when you try to install the Zune software: "The digital certificate used to authenticate 'Zune' is invalid" Q947261 KB947261 January 8, 2008
- 946766 Error message when you start the Zune software: "Your video hardware is not fully compatible with the Zune software" Q946766 KB946766 December 22, 2007
- 946569 Error message when you try to set up Wireless Sync in the Zune software: "Can't Configure Wireless Sync. Error Code: C00D07C9" Q946569 KB946569 December 19, 2007
- 945025 You cannot configure wireless synchronization in the Zune software when you try to configure your Zune device to wirelessly synchronize with your collection Q945025 KB945025 December 19, 2007
- 945023 How to troubleshoot problems that may occur when you try to wirelessly synchronize a Zune device Q945023 KB945023 December 18, 2007
- 928652 The date that appears on your Zune device for a video differs from the date in your Zune library Q928652 KB928652 December 17, 2007
- 930538 Troubleshooting issues that you may have with the Zune FM Transmitter v1 Q930538 KB930538 December 12, 2007
- 927002 How to use the Zune 30GB device Q927002 KB927002 December 8, 2007
- 945037 You may be unable to use the Media Sharing feature to connect to an Xbox 360 system after you upgrade the Zune software Q945037 KB945037 December 4, 2007
- 944128 Message when you try to select menu items from the home screen on your Zune device: "To start, visit www.zune.net/setup" Q944128 KB944128 December 4, 2007
- 937970 When you play audio on a Zune 30GB device by using the shuffle setting, the audio may not play in a random order Q937970 KB937970 December 4, 2007
- 937778 Message when you open "social" and then visit the "nearby" screen on a Zune device: "turn on wireless" Q937778 KB937778 December 4, 2007
- 934631 The Zune 30GB device pauses and you receive the "Please wait. Do not disconnect" message during a device software update Q934631 KB934631 December 4, 2007
- 933890 The audio sounds flat after you restart the Zune 30GB device Q933890 KB933890 December 4, 2007
- 931693 "Can't send ... " error message or not all nearby Zune devices are identified when you try to send content to another device Q931693 KB931693 December 4, 2007
- 930539 The "Connected" message remains on the Zune 30GB device after you turn off the Xbox 360 console Q930539 KB930539 December 4, 2007
- 930263 The sound or the interface pauses and resumes intermittently when you play protected audio content on a Zune 30GB device Q930263 KB930263 December 4, 2007
- 929090 Audio files may occasionally stop playing momentarily on your Zune 30GB device Q929090 KB929090 December 4, 2007
- 926040 The "social" link and the wireless options do not appear on your Zune 30 GB Q926040 KB926040 December 4, 2007
- 926011 The radio pauses when you view pictures on your Zune 30GB Q926011 KB926011 December 4, 2007
- 926055 Your Zune device does not save changes Q926055 KB926055 November 29, 2007
- 945551 Video series information is lost when you update your Zune 30GB device to the v2 software Q945551 KB945551 November 27, 2007
- 929279 Error message: "The software you are installing for this hardware: Zune has not passed Windows Logo testing to verify its compatibility with Windows XP" Q929279 KB929279 November 22, 2007
- 931694 Audio playback stutters briefly on your Zune 30GB device when the wireless feature starts Q931694 KB931694 November 20, 2007
- 945042 Picture thumbnails and videos are not displayed correctly in the Zune software Q945042 KB945042 November 19, 2007
- 945031 How to manage podcasts in the Zune software Q945031 KB945031 November 19, 2007
- 945020 You cannot play Zune Marketplace content on an Xbox 360 Q945020 KB945020 November 19, 2007
- 944957 You receive a "Zune software installer and updater has stopped working" error message when you try to install or upgrade the Zune software Q944957 KB944957 November 19, 2007
- 944905 The Zune software does not recognize a blank CD or stops responding when you burn a CD on a Windows XP-based computer Q944905 KB944905 November 19, 2007
- 944792 How to troubleshoot the Zune Wireless Remote v2 Q944792 KB944792 November 19, 2007
- 944409 How to play a sample of a music video in the Zune Marketplace Q944409 KB944409 November 19, 2007
- 935655 Error message when you try to restore content that you have purchased from the Zune Marketplace by using the Restore Library feature: "An unknown error occurred" Q935655 KB935655 November 19, 2007
- 929185 Description of the equalizer on the Zune 30GB device Q929185 KB929185 November 19, 2007
- 928762 Description of what is included in the original retail box for the Zune 30GB Q928762 KB928762 November 19, 2007
- 928417 How to listen to a music and video sample in the Zune Marketplace Q928417 KB928417 November 19, 2007
- 928224 How to add music from the iTunes library to your Zune collection Q928224 KB928224 November 19, 2007
- 928184 Error message when you try to create a tag: "This Zune tag is already taken" Q928184 KB928184 November 19, 2007
- 927596 Error message when you are sending or receiving content on your Zune device: "Lost connection" Q927596 KB927596 November 19, 2007
- 926166 When you use TV Out on your Zune 30GB device, the wireless option is disabled Q926166 KB926166 November 19, 2007
- 945294 You receive an "An unknown error occurred" error message when you try to sign in to the Zune Marketplace Q945294 KB945294 November 17, 2007
- 945034 The Zune software does not share media with the Xbox 360 console after you upgrade from Windows XP to Windows Vista Q945034 KB945034 November 17, 2007
- 945029 The Zune software is not displayed correctly on a Toshiba Portege M200 series Tablet PC Q945029 KB945029 November 17, 2007
- 945026 Error message when you try to start the Zune software: "Can't connect to the Zune Marketplace" or "Windows could not start the Zune Networking Sharing Service" Q945026 KB945026 November 17, 2007
- 945016 Known problems that may occur when you play media files on a Zune device Q945016 KB945016 November 17, 2007
- 944129 How to enable or to disable touch input on the "Zune pad" for the Zune 4GB, for the Zune 8GB, and for the Zune 80GB Q944129 KB944129 November 17, 2007
- 936236 How to troubleshoot issues with the Zune Wireless Remote v1 Q936236 KB936236 November 17, 2007
- 927447 How to use the Now Playing feature in the Zune software Q927447 KB927447 November 17, 2007
- 926879 Description of the Zune Pass subscriptions Q926879 KB926879 November 17, 2007
- 926630 You receive the error "Zune is full" on your Zune device Q926630 KB926630 November 17, 2007
- 945091 Monitored folders appear multiple times in the Monitored Folders screen after you upgrade the Zune software from version 1.3 to version 2.1 or to a later version Q945091 KB945091 November 16, 2007
- 945032 How to find music videos in the Zune Marketplace Q945032 KB945032 November 16, 2007
- 945018 You receive an error message, and the installation or update process is not completed successfully when you try to install or update the Zune software Q945018 KB945018 November 16, 2007
- 944908 Error message when you try to install Zune Software: "Could not register type library for file \Program Files\Zune\ZuneNss.exe" Q944908 KB944908 November 16, 2007
- 944907 Error message when you try to eject the Zune Setup CD before you click "Launch" or "Close" on the final setup screen: "Zune Setup: Windows – No Disk" Q944907 KB944907 November 16, 2007
- 944122 The MAC address displayed on the Zune device is 00-00-00-00-00-00 Q944122 KB944122 November 16, 2007
- 936721 Zune Marketplace video availability Q936721 KB936721 November 16, 2007
- 935697 The Zune display remains blank after powering on the device Q935697 KB935697 November 16, 2007
- 932853 How to configure the Zune software to sync with a Zune device manually and automatically Q932853 KB932853 November 16, 2007
- 931169 How to change the display output back to the Zune device screen if TV Out is enabled Q931169 KB931169 November 16, 2007
- 930067 You have a Zune Pass subscription, and you receive the following error message: "Can't use your Zune Pass with this computer because you have three other computers already using it" Q930067 KB930067 November 16, 2007
- 929298 Description of the situations in which a Zune device switches its display mode from portrait mode to landscape mode Q929298 KB929298 November 16, 2007
- 928575 You cannot sign in to the Zune Marketplace or create a Zune account Q928575 KB928575 November 16, 2007
- 928413 The minimum system requirements for the Zune software Q928413 KB928413 November 16, 2007
- 928210 Boxes (□) or other characters appear instead of letters in the name of a song or an album when you browse for music on your Zune device Q928210 KB928210 November 16, 2007
- 928065 How to restore media usage rights for songs in the Zune software library Q928065 KB928065 November 16, 2007
- 927639 How to download music from the Zune Marketplace by using a Microsoft Zune Pass Q927639 KB927639 November 16, 2007
- 927003 The list of nearby Zune devices changes to show "Idle" on your Zune device Q927003 KB927003 November 16, 2007
- 945040 A video clip is distorted when you view the video clip in the Zune software on a Windows XP-based computer Q945040 KB945040 November 15, 2007
- 945038 You hear a noise or hum during playback when you connect a Zune device to the audio system in your vehicle by using the Zune Audio Cable Q945038 KB945038 November 13, 2007
- 944955 Error message when you connect a Zune device to a computer that is running the Zune software: "To start, update the Zune software on your PC at www.zune.net/setup" Q944955 KB944955 November 13, 2007
- 926241 When you try to share content from your Zune device, you receive the "Can't connect to <device name>" error message Q926241 KB926241 November 13, 2007
- 944956 Message when you run the Zune software for the first time: "You have no music in your collection" Q944956 KB944956 November 12, 2007
- 929092 A video file is listed in the "songs" section instead of under "videos" on your Zune device Q929092 KB929092 November 12, 2007
- 927275 The display backlight is dim when the Zune device is connected to Zune Software Q927275 KB927275 November 12, 2007
- 944404 Description of Zune Originals Q944404 KB944404 November 2, 2007
- 944061 Description of the Zune Sync Cable v2 Q944061 KB944061 October 31, 2007
- 929910 Error message in Event Viewer after the Zune software installation program stops two times: "Error 1609. Users is not a valid group. Could not apply security settings" Q929910 KB929910 October 31, 2007
- 944068 How to use Zune Premium Headphones v2 Q944068 KB944068 October 26, 2007
- 927876 The Zune software does not detect your Zune device Q927876 KB927876 October 4, 2007
- 938686 Information in the Zune library is deleted after you upgrade a computer to Windows Vista Q938686 KB938686 September 20, 2007
- 937222 Description of account status for Zune subscriptions Q937222 KB937222 September 20, 2007
- 937221 How to handle situations where a customer's Zune Marketplace subscription payment is in decline Q937221 KB937221 September 20, 2007
- 937220 Description of the decline billing cycle for Zune Marketplace Q937220 KB937220 September 20, 2007
- 936137 Error message when you update the Zune device firmware: "Zune software cannot save the sync settings because your Zune device is full. Delete some unneeded files on your Zune device and then try again." Q936137 KB936137 September 20, 2007
- 935883 When you connect your Zune device to your TV, nothing is displayed on the TV Q935883 KB935883 September 20, 2007
- 935421 You receive the “Firmware is up to date” message in the Zune software when you try to update the firmware on your Zune device Q935421 KB935421 September 20, 2007
- 934629 Error message in the Event Viewer after the Zune software installation fails: "Error 1303. The installer has insufficient privileges to access this directory: C:\Documents and Settings\All Users\Documents\My Music\ZuneSyncPlaylists" Q934629 KB934629 September 20, 2007
- 934296 The Zune Marketplace catalog does not appear correctly after you reinstall the Zune software Q934296 KB934296 September 20, 2007
- 933540 The Zune device turns off when you are using it Q933540 KB933540 September 20, 2007
- 933187 Error message when you use an existing Xbox gamertag to sign up for a Zune Live account: “Computer is not connected” Q933187 KB933187 September 20, 2007
- 932724 You receive an error when you try to purchase or download a song or the option to purchase or download a song does not appear in the Zune Marketplace Q932724 KB932724 September 20, 2007
- 932723 When you use your Windows Live ID to sign in to your Zune account, you receive a message that states that your Windows Live ID is invalid, incorrect, or does not exist Q932723 KB932723 September 20, 2007
- 932722 Error message when you visit the Zune.net Web site: “Your internet privacy settings currently block cookies.” Q932722 KB932722 September 20, 2007
- 932721 Error message when you sign up for the Zune Newsletter: “Due to your age you cannot sign up for the Zune newsletter at this time.” Q932721 KB932721 September 20, 2007
- 932190 Error message when you try to access the Zune Marketplace: "Can’t connect to Zune. Please try again later. Error Code: FlashNotInstalled" Q932190 KB932190 September 20, 2007
- 932085 Error messages when you try sign in to the Zune Marketplace or when you try play Zune Marketplace content: "There is a problem with the Digital Rights Management (DRM) system on your computer" Q932085 KB932085 September 20, 2007
- 930411 Error message in the Zune software when you update the Zune device firmware: "It is not possible to change sync settings at this time. Try again later" Q930411 KB930411 September 20, 2007
- 930223 Status message in the Zune software after you update the firmware for your Zune device: "Waiting for device to update" Q930223 KB930223 September 20, 2007
- 929780 The Zune software no longer detects the Zune device after you update the Zune software Q929780 KB929780 September 20, 2007
- 929487 Your Zune device appears as a USB device under Other devices in Device Manager but the device does not appear in the Zune software Q929487 KB929487 September 20, 2007
- 929357 The Zune software does not recognize a Zune device after you install the software and connect the device to a computer Q929357 KB929357 September 20, 2007
- 929198 Error message when you try to copy files from your Zune device: "Zune software cannot copy a file from the Zune device to your library" Q929198 KB929198 September 20, 2007
- 929160 Error message when you sign in to your Zune account: “Name change required” Q929160 KB929160 September 20, 2007
- 929094 Error message after you erase your Zune device: "Failed to open media library" Q929094 KB929094 September 20, 2007
- 929091 A video may appear "squished" when you play it back on the Zune device Q929091 KB929091 September 20, 2007
- 928765 Error on your Zune device when you play protected files that you obtained from the Zune Marketplace: "This item has expired." Q928765 KB928765 September 20, 2007
- 928764 You cannot change your password during the parental approval process when you try to create a Zune child account Q928764 KB928764 September 20, 2007
- 928688 The Zune device starts when you press the "Play/Pause" button even though you set the Hold switch to the locked position Q928688 KB928688 September 20, 2007
- 928681 Album art does not appear on your Zune device after you sync the device Q928681 KB928681 September 20, 2007
- 928680 You cannot view synchronized content on a Zune device that was turned off or reset during synchronization Q928680 KB928680 September 20, 2007
- 928651 Error message after you sync and then disconnect your Zune device: "This item has expired" Q928651 KB928651 September 20, 2007
- 928589 Your synced Zune device does not respond after you restart the computer Q928589 KB928589 September 20, 2007
- 928584 Preloaded content that was removed cannot be added back to a Zune device Q928584 KB928584 September 20, 2007
- 928378 The benefits of buying songs from the Zune Marketplace Q928378 KB928378 September 20, 2007
- 928376 MSN Music and the Zune Marketplace Q928376 KB928376 September 20, 2007
- 928374 You have to start the Zune child-account creation process again from the beginning when you cancel the parental approval process Q928374 KB928374 September 20, 2007
- 928370 Error on your Zune device when you play files in your Inbox: "This item has expired" Q928370 KB928370 September 20, 2007
- 928211 You do not receive a response when you press any of the controls on the Zune device Q928211 KB928211 September 20, 2007
- 928086 You return to the Zune Account Summary page after you cancel the Add New Credit Card wizard Q928086 KB928086 September 20, 2007
- 928085 Zune devices that previously appeared as "connected" no longer appear when you refresh the Zune software or search for connected devices Q928085 KB928085 September 20, 2007
- 927894 How to flag content in the Zune software or on a Zune device Q927894 KB927894 September 20, 2007
- 927877 How to use the Zune software to determine the files that you can burn to a CD Q927877 KB927877 September 20, 2007
- 927716 You receive an error message when you use Microsoft Zune Points to try to purchase content from the Zune Marketplace Q927716 KB927716 September 20, 2007
- 927711 The screen on your Zune device remains black and does not respond when you press any buttons Q927711 KB927711 September 20, 2007
- 927642 Description of the "Pay as you go" option for the Zune Marketplace Q927642 KB927642 September 20, 2007
- 927598 Some audio files may be skipped when you play a group of audio files on your Zune device by using a playlist or by shuffling Q927598 KB927598 September 20, 2007
- 926772 How to block or unblock a Zune device from sending audio or pictures to your Zune device Q926772 KB926772 September 20, 2007
- 926618 You may not hear the audio if you play music, videos, or the radio when your Zune device is connected to the Zune Dock Q926618 KB926618 September 20, 2007
- 925317 Your Zune device stops responding during usage Q925317 KB925317 September 20, 2007
- 929946 Error message in Event Viewer after the Zune software installation fails: "Error 1317. An error occurred while attempting to create the directory: C:\Documents and Settings\All Users\Documents\My Music" Q929946 KB929946 July 12, 2007
- 929199 You see a blank window and you cannot continue the process when you try to install the Zune software Q929199 KB929199 June 25, 2007
- 928250 Error message when you try to install the Zune software on a computer that is running Windows Vista: “Operating System Not Supported” Q928250 KB928250 June 25, 2007
- 938638 How to automatically or manually sync videos from the Zune library to a Zune device Q938638 KB938638 June 11, 2007
- 928107 Error message when you use the Zune software: "Application error in Dllhost.exe" Q928107 KB928107 June 7, 2007
- 933889 The Zune device does not start, and a low-battery icon appears on the screen when you press the Play/pause button Q933889 KB933889 May 31, 2007
- 928181 Error message when you try to install the Zune software on a Windows XP Media Center Edition-based computer: "Operating System Not Supported" Q928181 KB928181 May 23, 2007
- 927904 How to change the volume and the equalizer settings in the Zune software Q927904 KB927904 April 26, 2007
- 935846 You cannot establish a connection between an Xbox 360 console and a computer when you try to access media from the console that is stored on the computer Q935846 KB935846 April 25, 2007
- 935474 Error message when you try to run the Zune software: "Zune is not installed properly and must be reinstalled" Q935474 KB935474 April 25, 2007
- 934911 You receive the “This item has expired” error message on the Zune device or the “The device does not support synchronization of subscription content” error message in the Zune software Q934911 KB934911 April 25, 2007
- 934766 Error message in Event Viewer after the Zune software installation fails: "Zune - MSXML 6.0 must be present in order to install the Zune software" Q934766 KB934766 April 25, 2007
- 934294 Description of the capabilities and the limitations of the Zune software to copy media from discs Q934294 KB934294 April 25, 2007
- 934002 Description and availability of version 1.3 of the Zune software Q934002 KB934002 April 25, 2007
- 933188 Error message in Event Viewer when you try to install the Zune software on a Windows Vista-based computer: "Error 1321. Installer has insufficient privileges to modify this file: c:\windows\system32\macromed\flash\flasutil9b.exe" Q933188 KB933188 April 25, 2007
- 930584 The Zune device restarts when the battery is critically low and is in charging mode Q930584 KB930584 April 25, 2007
- 930262 Message when you set up your Zune device for the first time: "Relocating" Q930262 KB930262 April 25, 2007
- 930245 The Zune software stops responding when you import images in Windows Vista Q930245 KB930245 April 25, 2007
- 929947 Error message in Event Viewer after the Zune software installation fails: "Error 1316 A network error occurred" Q929947 KB929947 April 25, 2007
- 929911 Error message when you try to install the Zune software: “An error occurred while installing the Zune software” Q929911 KB929911 April 25, 2007
- 929701 Error message in Event Viewer after the Zune software installation fails: "Error 1402. Could not open key" Q929701 KB929701 April 25, 2007
- 929486 Your Zune device does not appear in the Zune software or in Device Manager Q929486 KB929486 April 25, 2007
- 929088 The buttons in the Zune software dialog box may be clipped Q929088 KB929088 April 25, 2007
- 929009 How to locate the hardware and firmware version numbers for a Zune device Q929009 KB929009 April 25, 2007
- 929008 Windows Media Encoder 9 video files may not play back correctly on your Zune device Q929008 KB929008 April 25, 2007
- 928362 Files are not listed in the Zune software library Q928362 KB928362 April 25, 2007
- 928361 The Zune software appears to stop progress and response during installation Q928361 KB928361 April 25, 2007
- 928245 How to troubleshoot issues that you may experience when you use the Zune software Q928245 KB928245 April 25, 2007
- 928193 Graphic file formats that are supported by the Zune software Q928193 KB928193 April 25, 2007
- 928182 The Zune software forces re-transcode of some media files during sync Q928182 KB928182 April 25, 2007
- 928180 Some tracks in the playlist generate an error when you try to sync a playlist to a Zune device Q928180 KB928180 April 25, 2007
- 928178 You may encounter delays in initiating downloads from the Zune Marketplace Q928178 KB928178 April 25, 2007
- 928144 When you try to play a Windows Media Audio file, the Zune software starts, but the file does not play Q928144 KB928144 April 25, 2007
- 928022 How to switch between the different display modes that are available in the Zune software Q928022 KB928022 April 25, 2007
- 927777 Description and availability of the Zune software Q927777 KB927777 April 25, 2007
- 927721 How to remove information about the media that you play by using the Zune software Q927721 KB927721 April 25, 2007
- 927448 How to view a video by using the whole screen when you use the Zune software Q927448 KB927448 April 25, 2007
- 927141 How to turn off the screen saver when you play a video in Zune Software Q927141 KB927141 April 25, 2007
- 927000 How to resize the Zune Software window to fit a video Q927000 KB927000 April 25, 2007
- 926938 Keyboard shortcuts that are available in Zune software Q926938 KB926938 April 25, 2007
- 931168 You receive an error message that states that your last name is invalid or that some of the characters that you entered were not accepted when you try to create a Zune account Q931168 KB931168 January 15, 2007
- 929977 Error message when you enter your ZIP code: "Invalid Zip Code" Q929977 KB929977 December 21, 2006